Frequently Asked Questions
How long does delivery take?
Orders are usually dispatched within [DISPATCH TIME] on business days and delivered in [DELIVERY TIME] to main centres, a little longer for outlying areas. You'll get tracking by email once it ships.
How much is shipping?
Shipping is calculated at checkout based on your address. Orders over [FREE SHIPPING THRESHOLD] qualify for free delivery.
Which payment methods do you accept?
Visa and Mastercard credit and debit cards, processed securely through Peach Payments. Card details are entered in the provider's secure environment and never stored by us.
Is it safe to pay on your site?
Yes. Card data is captured in Peach Payments' PCI-DSS-compliant, encrypted checkout and protected by 3D Secure. See our Payment & Security page.
Can I return something?
Yes. You can cancel within 7 days under ECTA, and defective goods can be returned within 6 months under the CPA. See our Returns & Refunds page for the full process.
How do refunds work?
Approved refunds go back to your original payment method via Peach Payments and usually reflect within a few business days, depending on your bank.
Do products come with a warranty?
Yes. Products carry the manufacturer's warranty plus your rights under the Consumer Protection Act. We'll help you with valid warranty claims.
How do I track my order?
We email tracking details as soon as your order is dispatched. You can also contact us at support@noxus.co.za with your order number.
Do I need an account to order?
You can browse freely. An account makes checkout, tracking and returns easier and keeps your order history in one place.
How do I contact you?
Email support@noxus.co.za. Full details are on our Contact page.
Still need help? Visit our Contact page or email support@noxus.co.za.